AWS Cloud & Data Engineering Skills
Role Summary
The Enterprise Survey Platform (ESP) Business Systems Analyst will support the delivery and
enhancement of the Qualtrics platform for customer and dealer experience programs. This role
will bridge business needs and technical execution across survey design, reporting, and
integrations. The BSA will partner closely with vendors, internal stakeholders, development and
QA teams to ensure survey program delivery, operational readiness, and successful UAT.
Primary objectives include completing platform development, refining requirements, managing
backlog items, testing survey builds and dashboards
Key Responsibilities
Requirements & Delivery Support
Collaborate with business stakeholders to gather and document detailed requirements for
surveys, dashboards, workflows, and integrations.
Translate business requirements into functional specifications and acceptance criteria.
Create and maintain documentation including user stories, process flows, and data mapping
as needed.
Support development and configuration activities by vendors, ensuring deliverables meet
business needs.
Quality Assurance & UAT
Review, refine and write test cases for surveys, dashboards, data flows, and reporting.
Execute system testing and coordinate UAT with business users.
Validate data accuracy and end-to-end workflows across platforms.
Track, triage, and ensure resolution of defects and enhancements.
Backlog Management & Operational Execution
Maintain and refine backlog in collaboration with internal stakeholders.
Prioritize tickets and enhancement requests based on business value and urgency.
Troubleshoot issues related to survey logic, distributions, dashboards, and data pipelines.
Route issues to appropriate internal teams or vendors and follow through to resolution.
Document issues, root cause analysis, and solutions for knowledge base.
Vendor & Stakeholder Collaboration
Partner with vendor teams to provide clear requirements, QA support, and feedback.
Ensure vendor alignment on deliverables, timelines, and SLAs.
Communicate updates, risks, and delivery timelines to business partners.
Day-to-Day Activities
Conduct requirement workshops with business users.
Review and refine vendor designs for surveys/workflows.
Write, review, refine and execute test cases; manage UAT cycles.
Monitor platform issues and manage support ticket workflow.
Validate reporting/dashboard accuracy and user access.
Track delivery milestones and communicate status.
Train users where necessary on reporting and survey usage.
Required Qualifications
5+ years of experience as a Business Systems Analyst or similar role.
Hands-on experience with Qualtrics (survey build, dashboards, workflows) or another
enterprise survey/VoC platform.
Strong understanding of survey logic, data flows, and reporting.
Experience working with vendors and cross-functional teams.
Familiarity with both Agile delivery practices (Scrum or Kanban) and traditional Waterfall .
Strong documentation and requirement-writing skills.
Experience writing test cases and coordinating UAT.
Excellent communication and stakeholder management skills.
Attention to detail and strong analytical / problem-solving abilities.
Preferred Experience
Experience in enterprise survey, Voice of Customer, or experience-management programs.
Exposure to data governance and privacy frameworks (GDPR, CCPA).
Familiarity with Qualtrics dashboards, reporting, and data feeds.
Comfortable working with Jira/Confluence or similar project tools.
Understanding of analytics, customer data, or data integration workflows.
Soft Skills
Able to translate technical concepts for business users and vice versa.
Strong troubleshooting mindset; proactive and flexible.
Able to manage multiple parallel workstreams and deadlines.
Structured communicator; able to synthesize and escalate clearly
Pi-square technologies is a Michigan (USA) Headquartered Automotive Embedded Engineering Services company, Synergy Partner for major OEMs and Tier 1s and their implementation partners in Automotive Embedded Product Development, Projects, Requirements Analysis, Software Design, Software Implementation, Efficient Build, Release Process, and turnkey software V & V Services. We have more than 20+ years of industry expertise with specialization in the latest cutting-edge automotive technologies such as Infotainment, connected vehicles, Cyber security, OTA, and Advanced Safety/ Body electronics.
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