Job Description

Job Description and Duties

Under the direction of the Information Technology Manager I (ITM I), the Salesforce Admin is responsible for managing Salesforce environments and other infrastructure on GCP. The ITS I ensures that the platform and hosted software are developed, implemented, and maintained according to the SLAs defined in CAL/OSHA application requirements and related contracts. The ITS I works closely with the CAL/OSHA Program to ensure adequate time is invested in researching and evaluating new offerings. The incumbent will support the product team in building various product metrics requirements in Salesforce, CRM Analytics, Looker, GCP, etc. The ITS I will create reports, configure Salesforce, analytic tools, integration connections, manage passwords, and more, based on business requests.

This position requires the incumbent to maintain acceptable, consistent, and regular attendance at such level as is determined at the Department’s sole discretion; must be regularly available and willing to work the hours the Department determines are necessary or desirable to meet its business needs. Shall communicate effectively (orally and in writing if both appropriate) in dealing with the public and/or other employees; develop and maintain knowledge and skill related to specific tasks, methodologies, materials, tools, and equipment; complete assignments in a timely and efficient manner; and adhere to departmental policies and procedures regarding attendance, leave, and conduct.

The incumbent must always conduct themselves in a professional manner and should establish good working relationships with others. The incumbent must complete assigned tasks on time. DIR does not participate in E-Verify.

This posting may be used to fill future vacancies in accordance with 2 CCR §249.3

To be considered for this Information Technology Specialist I job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: 

Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click  e to visit the California Department of Human Resources (CalHR) website.

You will find additional information about the job in the .

Working Conditions

The position is located at:
1750 Howe Ave., #130
Sacramento, CA 95825

The incumbent will work in a temperature-controlled office environment with an assigned cubicle. Access to the department suite will require a special badge. DIR is currently in a hybrid telework schedule and Incumbent will be required to work on site two days a week.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

Knowledge

• Knowledge of the System Development Life Cycle (SDLC) and functional test scripts, Selenium scripts.
• Knowledge of principles, methods, and procedures for designing, developing, optimizing, and integrating systems in accordance with best practices; system specifications design, documentation, and implementation methodologies and techniques
• Knowledge of Salesforce applications and it’s navigation
• Knowledge of Advance Salesforce administration and different integration framework
  

Skills

• Skills to effectively communicate with all stakeholders both written and oral
• Skills to think creatively and analytically to resolve problems
• Skills to work collaboratively in a team environment
• Skills to test data pipeline
• Skills to validate analytics reports using tool like Looker etc.
• Skills to being detail-oriented and capable of delivering high level of accuracy

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Paid leave, geographical location differential for Oakland (not applicable in Sacramento) transit subsidy.

Additional Information

Preference will be given to persons with State Restriction of Appointments (SROA) or Surplus status. Applicants must attach a copy of their most recently dated letter that specifies their designation as either SROA or surplus candidate as proof.

Qualified candidates must have eligibility in State employment, be in a reachable rank on an employment list for this classification, be currently in this classification, or have transfer eligibility to this classification.

If you do not hear from us in 4-6 weeks, you may assume the position has been filled by another applicant. Please note that all additional vacancies that become available may be added to this advertisement.

Please note that the Exam and Certification Online System (ECOS) does not allow you to resubmit your application once you withdraw it. If you have any updates to your online application, please contact the Personnel, Recruitment, & Hiring Unit at (800) 564-0771.

Please let us know how you heard about our position by taking this brief survey:  DIR Applicant Survey

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Other - A Cover Letter is required.

Job Tags

Permanent employment, Full time, Work at office, Remote work, 2 days per week,

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