Job Description

Summary of Position  

The Server plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. The primary purpose of this position i s to provide residents and guests with the best possible dining experience and deliver Platinum Service ® with each interaction.  

Essential Job Functions  

• Serve meals that are palatable and appetizing in appearance.  

• Serve food in accordance with established portion control procedures.  

• Distribute and collect menus as necessary.  

• Ta ke meal orders, serve food and beverages, and answer questions regarding the menu.  

• Follow sanitary regulations at all times.  

• Provide Platinum Service with each dining experience.  

• Set up meal trays, food carts and set up the dining room with utensils, salt and pepper, napkins, and clean common areas prior and after meals are served.  

• Assist in checking resident trays before distribution.  

• Pour hot and cold beverages for residents. Assist residents with opening their containers and condiments as needed. Pay special attention to resident and guest needs while they are enjoying their dining experience.  

• Prepare and deliver snacks to special events and parties hosted at the community.  

• Bus tables during and after the meals.  

• Provide support services to other dining rooms, during events and activities as needed.  

• C lean dining room area according to the cleaning schedules and assignments.  

• Perform other job-related duties as assigned .  

Knowledge and Critical Skills  

• Be able to make independent decisions and follow instructions .  

• D eal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the public.  

• Capable of working with ill, disabled, elderly, and emotionally upset people within the facility.  

• Communicate in a manner that is sufficient for effective communication with supervisors, team members , residents, and families.  

Education and Experience  

• Must meet all applicable state and federal requirements for this position.  

• Food service and/or hospitality experience preferred  

Supervisory Responsibility  

This position does not have direct reports or supervisory requirements.  

Working Conditions and Physical Demands  

Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, infectious diseases, air contaminants, and hazardous chemicals.  

Physical Requirements - The Physical activities of this position involve:  

• Must be able to frequently lift /carry 30 lbs. and occasionally lift/carry 50 lbs. at times  

• Must be able to frequently push/pull up to 30 lbs. and occasionally push/pull up to 50 lbs.  

• Bending/twisting /stooping  

• Reaching at or below the shoulder  

• Frequently standing or walking  

Cognitive Requirements - The Cognitive activities with or without prosthetics of this position are:  

• Executes tasks independently  

• Ability to express yourself clearly and effectively  

Environmental Requirements - An individual in this position may be exposed to:  

• May be exposed to heat from kitchen equipment and cold from kitchen freezer  

Other Requirements -  

•   n/a  

Platinum Service ® 

Platinum Service ® is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.  

Conclusion  

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  

Acknowledgement  

I understand this job description and its requirements, and that I am expected to complete all job-related duties as assigned. I understand the essential functions may be altered from time to time.  

By signing below, I acknowledge I am able to perform the essential functions of this job with or without a reasonable accommodation. If I require a reasonable accommodation, I will inform the recruiter/hiring manager, my manager, or Human Resources and agree to participate in the interactive process to discuss possible accommodations.  

Employee Printed Name  

cc: file, employee  

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