Job Description

Experienced UPS Field Service Technicians - Northern CA

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Job Title: UPS Field Service Engineer
Location: San Francisco, CA
Job Type: Full-Time
Salary: $95,000 – $102,000 per year

About the Role:
We are seeking a skilled UPS Field Service Engineer to bring expertise in power electronics and critical power systems to our team. This home-based role requires travel to customer sites within the region to perform start-ups, testing, troubleshooting, and maintenance of UPS and related equipment, ensuring optimal performance and reliability.

Key Responsibilities:

• Commission, maintain, and provide emergency support for power electronics equipment at customer sites within your regional area.
• Conduct detailed design reviews focused on commissioning, develop test procedures and reports, and manage on-site testing activities.
• Perform preventive maintenance, respond to emergencies, and execute equipment start-ups or field modifications as needed.
• Participate in ongoing training sessions at company headquarters covering OEM units, SOPs, testing tools, and system rebuilds.
• Troubleshoot technical issues in collaboration with the support team to resolve equipment maintenance or operational challenges.
• Contribute to the creation and improvement of Methods of Procedures (MOPs) and consult with supervisors on complex issues.
• Complete timely and accurate Field Service Reports after each assignment.
• Other duties as assigned by management.

Qualifications:

• 3 to 5+ years’ experience in critical power electronics, with ability to troubleshoot to component level on equipment such as UPS, batteries, PDUs, and STS units.
• Skilled in the use of hand tools and test equipment.
• Strong verbal and written communication skills, with excellent customer service orientation.
• Proven ability to work independently and demonstrate resourcefulness.
• Physical capability to perform repeated bending and lifting up to 100 lbs as required.
• Willingness to work nights and weekends when necessary.
• Familiarity with general computer hardware and software applications.
• Previous experience with 3rd party UPS service is a plus.
• UPS OEM factory training or experience with Liebert/Emerson/Vertiv, APC/MGE/Schneider, Eaton/Powerware is required.
• Technical degree or military experience/training considered a plus.

Education:

• Technical graduate from a two-year accredited engineering or technical school
  OR
• 3-5 years technician experience in related power electronics field
• Competitive salary within $95,000 - $102,000 range
• Health insurance
• Life insurance

Work Schedule:

• Monday through Friday
• Occasional travel up to 25%

This is a fantastic opportunity for a motivated Field Service Engineer to join a reputable company and work with cutting-edge critical power technologies in a dynamic, supportive environment.

The pay range for this role is:

95,000 - 102,000 USD per year (San Francisco)

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