Job Description

Key Responsibilities:

Clinical Support

• Provide expert clinical and technical guidance to physicians and staff during electrophysiology procedures and clinic visits involving vMap®.
• Educate, train, and support healthcare professionals on the safe and effective use of vMap®, including during initial onboarding and subsequent procedures.
• Assist in the onboarding of new customer sites through introductory meetings, workflow development, training, and support during initial use.
• Collaborate with the clinical and sales teams to manage case schedules and coordinate support.
• Contribute to research initiatives and provide structured feedback for product improvements and new features.

Sales Support

• Build strong, trusted relationships with physicians, lab staff, and hospital administrators.
• Partner with the sales, clinical and leadership team to understand market dynamics, competitive landscape, and evolving customer needs.
• Independently identify clinical opportunities and relay key insights to sales and leadership teams to support growth initiatives.
• Travel (automobile and airplane) to meet with current and prospective customers to discuss, demonstrate, and support clinical adoption of vMap®.
• Network with hospital and clinic personnel to expand contacts and identify key decision-makers for future engagement.

Operational Support

• Manage vMap® system updates and maintenance at assigned sites, including software upgrades and inventory support.
• Foster positive, collaborative relationships across internal teams and with external partners.
• Complete documentation, training, and case reports promptly and accurately.

Minimum Qualifications:

• Bachelor’s degree or equivalent professional experience.
• Strong technical aptitude with the ability to understand and communicate complex medical device information.
• Ability and willingness to travel extensively (more than 50%), including overnight travel.
• Excellent verbal and written communication skills.

Preferred Qualifications:

• 2+ years of experience in medical device clinical support, cardiac electrophysiology, or equivalent education and experience.
• Experience supporting EP lab procedures or technologies such as 3D cardiac mapping or CRM devices.
• IBHRE CEPS certification is highly desirable.

Additional Requirements:

• Valid driver’s license, reliable transportation, and current vehicle insurance.
• Satisfactory background and driving record (to be reviewed as part of the hiring process).
• Strong work ethic, reliability, professionalism, and commitment to quality.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Must meet all vendor credentialing requirements.
• Adhere to all company policies and procedures.
• Ability to stand, sit, and walk for extended periods (up to 8 hours/day).
• Environmental exposure to infectious disease and radiation.
• Ability to wear 7–9 lbs. of protective lead during procedures.

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